Symantec endpoint protection client not updating definitions
This includes all Security Content updates - including Antivirus definitions, Proactive Threat Protection (PTS) Truscan definitions, and Intrusion Prevention System (IPS) definitions.
Departments can submit a help request to obtain Malwarebytes for multiple machines.Why are the Security Content dates for Symantec Endpoint Protection (SEP) and Symantec Endpoint Protection Manager (SEPM) not progressing beyond 12/31/09?SNAC Behavior – If Host Integrity (HI) is being used to check for Anti Virus (A/V) definitions compliance on the agent, it will fail.The latest ‘Proactive Threat Protection’ and ‘Network Threat Protection’ definitions were released in December 2009, and therefore will not show a January 2010 date.Once a client has downloaded January 2010 definitions from Live Update, the client should remain configured to download content from Live Update until your servers have been patched with a fix for this issue.Definition builds for all other products remain the same.
To correct the definition date showing on SEP 11.0.x and SEP 12.0 SBE clients, customers can configure clients to download the latest ‘Virus and Spyware Protection’ definitions directly from Live Update.
Once a solution is available it will be posted to Live Update, and SEPM/SPC will download and apply the update automatically.
Security Response will continue to publish Symantec Endpoint Protection security content with the date 12/31/2009, and will only increase the revision number of the content.
It is important to recognize that although new security content updates will show a date of 12/31/2009, they will contain up-to-date content.
Relative definition age can be determined by the revision number.
This is due to the SEPM server having ‘Virus and Spyware Protection’ definitions with a date of December 2009.