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In this section, you can learn the basic functions of Sales IQ like, how to track your website visitors, interact with them in real time and to gather the visitor information.

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If not, the user will be listed using the random ID.You can now track all the visitors visiting your website in your Sales IQ Dashboard.The Sales IQ dashboard consist of two different views, they are: When the visitor initiates a chat, the chat request will pop-up mentioning the visitors Name/Random ID and Question. Now that you have answered your test-incoming request, we want you to take this time to familiarize yourself with the Zoho Sales IQ chat window within the dashboard, and the powerful tools you can use during live chats with your customers.Once the chat conversation is wrapped up, you can hit “End Session” icon on the chat window and then “End Immediate” or select any of your required "End timer" to End the current chat.You can view more information about the visitors visiting your website on the Visitor History tab.Viewers cannot post special characters, URLs or HTML tags.

You can review chat activity in You Tube Analytics.

You can assign moderators for all live chat sessions.

Moderators remain on the list until they are unassigned.

Live chat badges identify the Streamer and Moderator .

Click on the expandable area below for more information on moderators.

This blocks simple spam such as long messages in all caps or repeated identical messages by the same user.