Outlook 2016 shared mailbox not updating
Tip: Before you can use a shared mailbox, the Office 365 admin for your organization has to create it and add you as a member.For more information, see Create a shared mailbox, which describes what the admin needs to do.
From Outlook on the web you'll be able to access the shared mailbox. The shared contact list associated with the shared mailbox is automatically added to your My Contacts list.To access a shared mailbox on a mobile device, open your browser, sign in to Office 365, and then go Outlook on the web.One would hope a future update to Outlook 2013 will address this issue, but in the meantime these suggestions may alleviate this behaviour.Last updated 28 December, 2017 A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like [email protected] the policy to the shared mailbox, then enable the shared mailbox to have an in-place archive.
This more extreme solution requires a light-touch on the clients, but is difficult to reverse once in place.
This affects all accounts so has the same effect on their primary mailbox: Although extreme, setting this option temporarily could get you out of a bind and is easy enough to guide users though over the phone.
3) Create a Retention Tag and Retention Policy for archiving.
However, messages may not begin to move to the archive straight away.
Expect messages to begin to move after a few hours.
First, go into the Exchange Admin Center and navigate to Compliance Management Retention Tags, then create a new tag that is applied to the whole mailbox: Select options to specify a period before it is moved to the Archive, e.g.